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Order Status
My order was damaged in shipping
	If your purchase appears to have been damaged in transit, please contact us immediately so that we can have the package inspected if required by the carrier. Please retain the shipping box and all packaging materials and take photos of the damage. Please note that shippers only honor damage claims for a few days after a delivery. It is very important that you inspect your package upon receipt.
Has my order shipped?
	Click My Account /Order Status to check your orders status. This service is only available if you created an account and provided a password during checkout. It will not work if you try to set up the account after you have placed your order. We will send you an email with your tracking information as soon as your order ships. If you have not received an email, be sure to check your spam box. If you have a concern about your order and you have checked your spam box for a tracking email, please email us at [email protected].
How do I change quantities or cancel an item in my order?
	Once we begin processing your order, the order will no longer be editable. If you change your mind within a short time after you submit your order you may edit your order by following this procedure only if you created an account and added a password during checkout. Click My Account/Order Status to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Once we start to process your order no changes or cancellations can be made regardless of how quickly you call or email. One of the customer service benefits at Arttowngifts.com is that we offer quick shipping. As a result for some products there is very little time between the time you place an order and when we have actually started fulfilling your order. The 'My Account' feature only works if you set up an account when you placed your order. If you want to make change to your order and did not set up an account, simply reply by using the confirmation email. Please be sure to include exactly what you would like to change in your order so that there will be no reason for phone calls back and forth. Again we will only be able to accommodate your request if we have not already processed your order. You must contact Arttowngifts.com direct to cancel an order. Canceling a charge through your credit card company, bank or any other third party is not an acceptable way to cancel an order. We are notified for as long as 60 days after you contact your credit card company of any issue you may have reported. By that time your order will have been fulfilled and you will still be responsible for all charges. Please note that our company maintains a database of all emails, voice mails and telephone calls so there is a record of any contact you make with our company.
How do I track my order?
	Shipping through UPS, Federal Express or USPS An email will be sent automatically with the tracking number for your order once the item has actually shipped. The email will contain the carrier's tracking number where you can follow the progress of your package. If you have not received your tracking number, please check your spam box. If you signed up for an account by providing a password, you can also click My Account/Order Status to track your order.
My order never arrived.
	If you created an account with a password when placing the order click My Account/Order Status to track your order status. Be sure that all of the items in your order have shipped already. Check the tracking number with the carrier to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. If you did not set up an account, check your email for the shipping tracking email and use this tracking number on the carrier's website. If you have not received a tracking number, or if you determine that the package is lost, please contact us with the details immediately so that we can handle the matter as soon as possible.
My order was missing an item.
	Be sure that all of the items in your order have already shipped. Generally each item in an order ships separately. If every item has shipped and shows a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
	You will be contacted as soon as we know that there will be a delay due to a back-ordered status. At that time we will give you our best estimate as to when or if an item will be available. You will have the option to cancel your order for a full refund or to wait for the item to become available.